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Using Experience Maps to plot your Customer Journeys

Understanding your users This is a continuation from the article ‘Digging deeper to understand your users‘, I urge to read this to gain a better understanding on the UX process and concepts within this post. Please note; for client confidentially sensitive parts of all imagery has been pixellated. All work is copyrighted © spindlelegs 2017 […]

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Rapid wireframes – Product turnaround in two days

Acting as a sales tool and what I term, the ‘Presentation wireframes’, this was an exercise in balancing both marketing and defining user flows against speed – better known as ‘Rapid Wireframing’ First, be clear on your goals. Getting users, business and IT stakeholders to gain a sense of ownership of the final product was

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Design and create a ‘best-in-class’ mobile web site

Global Healthcare Mobile Site designed for the user “The ultimate objective of a mobile users is to complete their task (where ever they are) efficiently and effortlessly” It important to think of new users like could be going on a date with your site. Guide them through a graceful, intuitive, and delightful get-to-know-you process by providing simple sign posts as

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